Subscription Lapsed - HELP ME RENEW! - Any subscriptions

Directly below will be step by step with images and at the very bottom in a blue bracket will be step by step instructions without images.

Step 1: Go to newmind.tech > log into your account 

Step 2: Click your profile bubble top right > Click Billing 

Step 3: You'll see your current subscription and card(s) on your account > Click View Details

Expired Subscription(s) will be in RED and active subscription(s) in grey.

Manage subscription is for active subscriptions

Step 4: Confirm which billing cycle you want, monthly or annually > Restart Subscription

You'll see additional users, licenses and locations with the price(s) reflecting here as well

if you have our NewMind Software, make sure your NewMind Software is closed and reopened after updating your subscription

 

                                                                                                                                                                                                                                                

Step 5: A second screen will appear when you can select billing preference, which card of your saved card(s) on your account or the option to add a new card.

you cannot click "Pay (selected card) " if you do not click a card from the drop down labeled "Payment Card"

Active subscriptions will show their renew date in grey and it will be labeled as "Manager Subscription", but an expired subscriptions will be in red on the date it lapsed labeled with "View Details" directly below it.

Step by Step without Images

Step 1: Go to newmind.tech > log into your account

Step 2: Click your profile bubble top right > Click Billing

Step 3: You'll see your current subscription and card(s) on your account > Click View Details

if you don't have NewMind Plus+, you will see all subscription options: Assessments, Training and Cognitive Performance Training where you can "View Details" of 

each subscription and follow the same directions as it's explained here. 

Step 4: Restart Subscription

You'll see your additional users, licenses and locations with the price(s) reflection

If you have the NewMind Software make sure your NewMind Software is closed and reopened after updating your subscription 

Step 5: A second screen will appear where you can select billing cycle preference, which card of your saved card(s) on your account or the option to add a new card.

you cannot click "Pay (selected card) " if you do not click a card from the drop down labeled "Payment Card" 

 

 

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